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Vancouver Area Parent 2 Parent Resource Network
February 20, 2019 @ 7:00 pm - 9:30 pm
This Month’s Topic:
Patients and families – How we can use our experiences to make things better for others
(Guest Speaker: Liz Lamb)
Liz Lamb is a leader of quality, safety, and accreditation at BC Children’s hospital in Vancouver, Canada. Her career spans the UK and Canada and previous roles include the leader of Innovation and Engagement at the BC Patient Safety Quality Council, Improvement Coach with the Child Youth Mental Health Substance Use Collaborative, and Quality Improvement Advisor for Doctors of BC. Her passion for innovation, combined with her experience in pediatric nursing and quality improvement, led her to champion a pilot project using design thinking methodology to co-design a better way to prepare children and families for surgery.
Liz will share her experience of how parents helped inform a different way of preparing patients and families for surgery, using patient journey mapping as part of a design thinking framework. She will share how these changes were implemented, what has happened as a result, as well as lessons learned along the way.